Privacy Policy

Woof & Bone Apparel values and respects the privacy of all individuals we interact with. We are dedicated to safeguarding your privacy and adhering to the Privacy Act 1988 (Cth) and other relevant privacy laws and regulations. This Privacy Policy outlines how we collect, store, use, and share your personal information, as well as how we ensure its quality and security.

What is personal information?

“Personal information” means any information or opinion, whether true or not and whether recorded in a material form or not, about an identified individual or an individual who is reasonably identifiable. In general terms, this includes information or an opinion that personally identifies you either directly (e.g. your name) or indirectly.

What personal information do we collect?

The personal information we collect about you depends on the nature of your dealings with us or what you choose to share with us. The personal information we collect about you may include:

• Name
• Mailing or street address
• Date of birth
• Email address
• Phone number

How do we collect your personal information?

We collect your personal information directly from you when you:

• Purchase any Woof & Bone Apparel products via our website
• Contact us through the Woof & Bone Apparel website
• Participate in surveys or questionnaires
• Enter any competitions on the Woof & Bone Apparel website or at any markets affiliated with Woof & Bone Apparel
• Subscribe to our mailing list
• Apply for a position with us as an employee, contractor, or volunteer

How do we use your personal information?

We use personal information for many purposes in connection with our functions and activities, including the following purposes:

• Provide you with information or services that you request from us
• Deliver to you a more personalised experience and service offering
• Improve the quality of the services we offer
• Internal administrative purposes
• Marketing and research purposes

Disclosure of personal information to third parties

We do not and will not disclose your personal information to other businesses for marketing; however, your information may become available to third parties in accordance with this Policy in circumstances where you would reasonably expect us to disclose your information. For example, we may disclose your personal information to:

• Our third-party service providers (for example, our IT providers)
• Our marketing providers
• Our professional services advisors
• Police (in the event of a possible criminal act)
• Legal system arising from disputes

Transfer of personal information overseas

Some of the third-party service providers to whom we disclose personal information may be located outside of Australia or have servers based overseas. When we share your personal information with these international third parties, we take reasonable measures to ensure that data security and appropriate privacy practices are upheld. We will only disclose your information to overseas third parties if:

• You have given us your consent to do so; or
• We have a reasonable belief that:
• The overseas recipient is governed by a law or binding scheme that is overall substantially similar to the Australian Privacy Principles (APPs); and
• This law or binding scheme is enforceable; or
• The disclosure is required or authorized by an Australian law or court/tribunal order.

How do we protect your personal information?

Woof & Bone Apparel will take appropriate measures to keep your personal information confidential and secure. This includes:

• Limiting access to your personal information only to those individuals who need it to provide services to you effectively
• Implementing technological safeguards such as antivirus software and firewalls to protect our systems
• Restricting website access to personnel directly involved in delivering services to you

Online activity

Cookies are small pieces of data that a website stores on a user's hard drive to keep track of information. These cookies make it easier for users to access and navigate the site over time. They enable us to monitor usage habits and gather data that helps us enhance our content and tailor advertisements. If you prefer not to have your information collected via cookies, most browsers offer a straightforward method to disable or enable cookie functionality. However, be aware that cookies might be essential for certain features such as purchasing products or accessing registered services.

Woof & Bone Apparel and our third-party services may use cookies to enhance your experience and allow us to provide the most relevant information to you.

Website Analytics

Our website uses Google Analytics to help us better understand visitor traffic so we can improve our services. Although this data is mostly anonymous, it is possible that under certain circumstances we may connect it to you.

Direct Marketing

If you have requested or agreed to receive direct marketing communications from us, we may send you information about our services, opportunities, or events that we think might interest you. These communications can be delivered through various methods including mail, SMS, fax, and email, in line with relevant marketing laws such as the Australian Spam Act 2003 (Cth). By consenting, you agree to receive marketing messages through any of these channels. If you prefer a specific method of communication, we will strive to accommodate your preference when feasible.

You can opt-out of receiving marketing communications from us at any time by following the “unsubscribe” instructions provided in the communication or by contacting us using the details in the “How to contact us” section below.

Additionally, we may use your personal information or share it with third parties for advertising purposes. This includes online behavioural advertising, website personalization, and delivering targeted or retargeted ads to you, including through third-party websites.

Retention of personal information 

We will not keep your personal information for longer than we need to. In most cases, this means that we will only retain your personal information for the duration of your relationship with us unless we are required to retain your personal information to comply with applicable laws, for example record-keeping obligations. 

How to access and correct your personal information 

Woof & Bone Apparel will endeavour to keep your personal information accurate, complete and up to date. 

If you wish to make a request to access and / or correct the personal information we hold about you, you should make a request by contacting us and we will usually respond within 3 days. We will deal with such a request by following the procedure outlined below: 

● email us at info@woofandboneapparel.com

Links to third party sites 

The Woof & Bone Apparel website may include links to sites run by third parties. When you visit a third-party site through our website, that site may collect your personal information. We do not make any guarantees or claims about the privacy practices of these third-party sites and are not liable for their privacy policies or content. It is the responsibility of these third-party sites to inform you of their privacy practices, and we recommend that you review their privacy policies.

Inquiries and complaints 

If you have any complaints about how Woof & Bone Apparel handles, processes, or manages your personal information, please reach out to us at info@woofandoneapparel.com

We may need proof of your identity and full details of your request to process your complaint. Please allow up to 7 days for Woof & Bone Apparel to respond. While we strive to resolve all complaints satisfactorily, it may not always be possible to meet everyone's expectations. If you are not satisfied with our response, you have the right to file a complaint with the Office of the Australian Information Commissioner at www.oaic.gov.au

How to contact us 

If you have a question or concern in relation to our handling of your personal information or this Policy, you can contact us for assistance as follows: 

Email 

info@woofandboneapparel.com